Delivery & Returns

Your parcel will be delivered by courier and a signature will be required on receipt. The Team here will do everything to get your order to you in the shortest possible time, as we know you would like your Taylor Kent & Co purchase ASAP. Therefore if we do encounter any problems, we will contact you directly.

Please note that if you order an item which is out of stock, we will contact you with alternative options as soon as we can.


UK standard delivery: £7.50 - please allow up to 14 working days for delivery.

Overseas Delivery Costs

We can ship all around the world but due to the different size and weight of our products please contact us for delivery cost.


Changed your mind?

Once you have placed your order on line and you have your order confirmation email we are unable to change it. However in the unlikely event that you realise you have made an error, please call Duncan on 07974 566438 immediately and we will see if we can come to an arrangement. Any adjustments will be made at our discretion.

Returns Policy

Delivery charges are only refundable if you cancel your entire order before the courier collection booking has been made or where the goods are faulty and a refund has been agreed with us in advance

Products can be returned if they in their original condition and unused. They are required to be returned in their original condition and packaging with a copy of your original invoice or with proof of purchase within 28 days of receipt for a full refund or exchange.

Products purchased during one of our SALES: Unfortunately we cannot accept returns on sale items unless the product is faulty. Please see Faulty Goods.

How do I return my order?

If you purchase your item through the website or from us directly at any of the shows and you wish to return your item, please contact via email or telephone 07974 556438 with your reason for returning the product. Please wait for a response from us before you return the product. Once received please return item in the post to the below address with your receipt of purchase where available:

Returns at Taylor Kent & Co Ltd The Old Coach House Woodend Farm Broadwas on Teme Worcester WR6 5NS 

All refunds will be credited back via the original payment type. Refunds can take up to 10 working days to appear on your credit/debit card from the date we receive the return. You will receive a confirmation email when you have been refunded any amount.

The returning item is your responsibility until it reaches us. You will need to keep a proof of postage receipt from the Post Office. Unfortunately we do not cover the cost of returns. If we were to do this, we would have to increase the price of our products, which we don’t want to. We cannot provide refunds or exchanges on products that are lost in the post when being returned back to us. The cost of returning the item to us is your responsibility.

Faulty Goods

In the unlikely event that your purchased item is faulty, we sincerely apologize and advise you to email or call 07974 566438. Please explain how the item is faulty and provide contact details.